Social & content
Community management
Every comment and message answered, in your brand voice. Your social channels are a customer service desk and a sales counter.
Overview
Community management by Showdeck Media
Your social channels are a customer service desk and a sales counter. We monitor and reply to comments, DMs and reviews, move hot leads to your sales team, handle complaints calmly and build an active community around your brand.
What's included
Everything in our community management service
Comment and DM management
Lead hand-off to sales or WhatsApp
Response guidelines and FAQs
Review and mention monitoring
Escalation for complaints
Monthly sentiment and response reports
What you get
- Faster replies and happier customers
- Leads from DMs never missed
- Protected brand reputation
- An engaged, loyal following
Ideal for
- Brands with busy social accounts
- Consumer brands running ads
- Restaurants, retail and hospitality
- Brands launching campaigns
How we work
From first call to results
Brand & audience
Who you are talking to, what they care about and how your brand should sound.
Content plan
Pillars, formats and a monthly calendar, approved before we produce anything.
Produce & publish
Shoots, edits, copy and posting, handled by our in-house team.
Measure & improve
Monthly review of reach, engagement and leads, and what to make more of.
Questions
Community management FAQs
What hours do you cover?
Coverage is set in the proposal, typically business hours with defined response times.
Will replies sound like us?
Yes. We agree a tone guide and approved answers with you before we start.
Community management for your brand
Tell us your goal and we will come back with a plan, timelines and a fee range, usually within one working day.